FAQs

I’m a photographer / media person, how do I get a media pass?
Will you be posting set times in advance?
Where are the set times?
What’s the best time to arrive?
What VIP gets
What time does the festival open and end each day?
Postponement of One Love
Perfume & Cologne
Parking & Transport
My favourite artist isn’t playing, not fair, I haven’t seen them live before?
My cuzzie doesn’t have ID, but he’s of age – does this mean she can’t get in?
Intoxication policy
I turn 18 on the second day – can I still come to the first day?
I need to bring along prescribed medication, is that ok?
I have a medical/special request?
Do you have a map of the festival?
Do I need ID?
Cancellation of One Love
Can we bring umbrellas or shade tents?
Can I use passes or wristbands or the One Love name to promote my business?
Can I bring my underage kid?
Can I pass out flyers or promotional material inside or outside the venue?
Can I come and go from the festival?
Can I bring my dog?
Can I bring in food and drinks?
Can I bring chairs into the VIP area?
Becoming a vendor – who do I contact
Can I bring chairs?
Can I bring alcohol and drugs?
Becoming part of the line-up – how does someone do this?
Can I bring a sealed bottle of water?
ACCESSIBILITY
Why is there a 'resale' fee?
Will the Premium VVIP be in front of VIP?
Why did you create a Platinum VVIP option?
Why am I paying for a name change? ($25 per ticket returned)
Where to get tickets?
Ticket Issues
Postponement of One Love
Single day tickets
PayPlan Tickets
My tickets are on a payment plan, but I missed a payment. How do I make up for failed payments?
Name on ticket:
My ticket and ID do not match
I'm a hungry, thirsty person, can i 'go hard' in the Platinum VVIP?
I haven't been sent my ticket yet?
If I buy a resale ticket, how do I know that the original ticket won’t be used?
I missed out on the Earlybird Tickets
I brought a ticket off someone on FB, but they haven’t sent me the ticket and they blocked me – can you do something about this?
I can't find my confirmation ID?
Door Sales?
Do I need to print tickets?
Can I upgrade my GA ticket to a VIP ticket?
Can I buy a camping ticket and bring as many people as I like?
Am I able to sell my ticket for Sunday because I only have a babysitter for Saturday?
Can I get a refund or transfer my ticket?
Can I buy tickets off an unauthorized seller?
Can I upgrade my existing ticket to either VIP or Platinum VVIP?
Buying a ticket privately
Will there be buses available?
Where is the Campground/Vibe Town?
What’s included in campsite?
What size tent can I bring?
Whare Village - Premium Camping Package
What is Glamping?
What does Vibe Town offer?
Is there car parking at the campsite?
I’ve purchased a 3 Day Whare Village package for 2 people - why is it asking for a third name?
I’m going to the festival but not camping, can I visit my friends staying at the campsite?
If I have a 3-day camping, when can I check in and check out?
Can we take food and drinks into the campsite?
I have 2 day camping but now I want 3 day camping
Can we set up a marquee?
Can I bring my campervan?
CAMPING TERMS & CONDITIONS
Can I sleep in my car at the Campsite?
Camping check in and check out
Can I buy a camping ticket and bring as many people as I like?
Can I purchase goods using cash and/or eftpos?
Will there be a bar?
What is the One Love Marketplace?
Can I purchase food?
Will there be One Love merchandise or festival items to purchase?
Apply to be a Vendor
I'm a hungry, thirsty person, can i 'go hard' in the Platinum VVIP?
Why did you create a Platinum VVIP option?
Will the Premium VVIP be in front of VIP?
VIP is going to be packed, why did you add more tickets for the Premium VVIP?
Can I upgrade my existing ticket to either VIP or Platinum VVIP?